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Privacy Policy

DESERT STUDIOS PILATES – PRIVACY POLICY

1. WE RESPECT YOUR PRIVACY

1.1 Desert Studios Pilates (“we”, “us”, “our”) respects your right to privacy and is committed to safeguarding the personal information of our clients, members, and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose your personal information.

1.2 “Personal information” means information that identifies you or could reasonably identify you.

2. COLLECTION OF PERSONAL INFORMATION

2.1 Desert Studios Pilates may collect personal information that you provide to us directly, enter on our website, submit through our booking platform (Mindbody), or provide in other forms of communication.

2.2 Personal information we may collect includes, but is not limited to:

  • your name

  • phone number

  • email address

  • residential address

  • emergency contact details

  • date of birth

  • payment information (processed securely through Mindbody)

  • health information relevant to safe participation in Pilates (e.g., injuries, pregnancy, medical conditions).

2.3 We may also collect additional information when you:

  • provide feedback

  • update your account details

  • respond to surveys or promotions

  • communicate with our staff

  • participate in classes or events

  • interact with us on social media.

2.4 We may collect any other information you provide while interacting with us.

3. HOW WE COLLECT PERSONAL INFORMATION

3.1 Desert Studios Pilates collects personal information in various ways, including:

  • when you interact with us in person

  • when you contact us by phone, email, or social media

  • when you access our website

  • when you create an account or make bookings through Mindbody

  • when we provide services to you.

3.2 We may receive personal information from third parties, including Mindbody. If so, we will handle it in accordance with this Privacy Policy.

4. USE OF YOUR PERSONAL INFORMATION

4.1 Desert Studios Pilates may use your personal information to:

  • provide you with our services

  • manage your membership and bookings

  • communicate updates, promotions, and important notices

  • improve our services and customer experience

  • respond to enquiries or feedback

  • ensure your safety during classes.

4.2 We may contact you via email, SMS, phone, or other communication channels.

5. DISCLOSURE OF YOUR PERSONAL INFORMATION

5.1 We may disclose your personal information to:

  • our employees and contractors

  • insurers and professional advisers

  • service providers such as Mindbody (for bookings and payments)

  • third‑party platforms used for communication or marketing

  • subcontractors assisting in service delivery.

5.2 Personal information is only shared with third parties when necessary to deliver our services or comply with legal obligations.

5.3 We may disclose information where required by law, including in response to court orders, subpoenas, or law enforcement requests.

5.4 We may use your personal information to protect the rights, property, safety, or legal interests of Desert Studios Pilates, our clients, or third parties.

5.5 Some information may be stored or processed outside Australia, including through Mindbody’s international servers.

5.6 In the event of a business sale, transfer, or change of control, we may transfer our customer database (including personal information) to the new owner, subject to confidentiality obligations.

5.7 By providing personal information, you consent to the disclosures outlined in this Policy. Where we disclose information to third parties, we will request that they handle your information in accordance with this Policy.

6. SECURITY OF YOUR PERSONAL INFORMATION

6.1 Desert Studios Pilates is committed to protecting your personal information. We use appropriate physical, electronic, and managerial safeguards to prevent misuse, loss, unauthorised access, modification, or disclosure.

6.2 While we take reasonable steps to secure your information, the transmission of data over the internet is at your own risk. We cannot guarantee the security of information transmitted to or from us.

7. ACCESS TO YOUR PERSONAL INFORMATION

7.1 You may request access to the personal information we hold about you in accordance with the Privacy Act 1988. An administrative fee may apply.

7.2 If you believe any information we hold is inaccurate, outdated, incomplete, or misleading, please contact us at info@desertstudiospilates.com and we will correct it promptly.

7.3 We may refuse access in circumstances permitted under the Privacy Act.

8. COMPLAINTS ABOUT PRIVACY

8.1 If you have concerns or complaints about our privacy practices, please contact us in writing at:

Desert Studios Pilates GPO Box ___ Alice Springs, Northern Territory, 0870

We take privacy concerns seriously and will respond as soon as reasonably possible.

9. CHANGES TO THIS PRIVACY POLICY

9.1 We may update this Privacy Policy from time to time. Any changes will take effect immediately upon being posted on our website or displayed in the Studio. We encourage you to review this Policy periodically.

10. WEBSITE

10.1 Website Usage When you visit our website (www.desertstudiospilates.com), we may collect information such as browser type, operating system, pages visited, and referring websites. This information helps us improve our website and services.

10.2 Cookies We may use cookies to enhance your browsing experience. Cookies help us:

  • recognise returning visitors

  • analyse website traffic

  • deliver relevant advertising (e.g., Google Ads).

You may disable cookies in your browser settings, but this may affect website functionality.

10.3 Third‑Party Links Our website may contain links to external sites. These links are provided for convenience only. Desert Studios Pilates is not responsible for the privacy practices of third‑party websites. We encourage you to review their privacy policies.

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